ADRN Policies
Gifts to ADRN for a specific disaster response will be used as designated. If a specific disaster response becomes overfunded and identified needs have been addressed, the ADRN Board of Directors will redirect your gift to a similar response effort. All other gifts to ADRN are unrestricted and may be used for any purpose consistent with the mission and vision of ADRN.
Purpose
The Austin Disaster Relief Network (ADRN) Yellow T-shirt and badge is your uniform when responding to disaster with ADRN. As an ADRN volunteer, when you wear your shirt and badge, you are representing your church, the network of churches and ultimately the Lord, to our community and those impacted by disaster. Therefore, this guideline is meant to help maintain the integrity of this organization through volunteers who represent it. (Only volunteers who have completed the required ADRN Orientation and who have not committed violent crimes against children and/or are a registered sex offender are eligible to purchase a yellow, ADRN deployment T-shirt. Badges are given after completion of Orientation and certain advanced trainings.)
Yellow T-Shirt and Badge Are To Be Worn Only When:
- Responding to an “official” ADRN deployment led by ADRN leadership
- At ADRN gatherings, trainings and events
- Volunteering with ADRN
- Promoting ADRN at your local church
What is NOT Approved
- Wearing your yellow shirt to self-deploy with your church, ministry or friends but not under official ADRN leadership guidance and/or ADRN pre-approved deployment sites
- Using ADRN logos or material without ADRN staff approval (e.g. making your own ADRN shirt/signs)
- Attending other “events” before/after serving with ADRN. ADRN recommends that if all possible, that an ADRN volunteer changes shirts
- Wearing your yellow shirt leisurely, during personal activities or running errands
Restrictions on Sharing/Altering Your Shirt or Badge
Your yellow ADRN T-shirt and badge were assigned to you upon the successful completion of a sex offender check, verification of no violent crimes against children, and Orientation training. It is very important that they are not shared or given to anyone unless they have also completed ADRN Orientation and are official ADRN volunteers. To maintain the integrity of the shirt and ADRN representation in the field, your yellow shirt is to remain intact, free of any cuttings or alterations.
What To Do If You Will No Longer Use Your Shirt or Badge
Should you choose to no longer be involved with ADRN as a volunteer, please shred your yellow shirt and throw your yellow shirt and badge away, or return them to ADRN Headquarters (1122 E. 51st St – Austin, TX 78723). Please DO NOT donate them or give them to others unless they are ADRN-badged volunteers. If your ADRN T-shirt and badge is returned in good condition, you may qualify for a $10.00 reimbursement.
Restrictions on Using the ADRN Brand, Logo, and Tagline
The ADRN brand, logo, name, acronym and tagline are trademarked and a copyright to ADRN. Any use without our knowledge or consent would be considered copyright infringement. This includes apparel, field shirts, badges, images, logos and any item that displays or uses the ADRN logo, name or is branded with our identity. By protecting the use of the ADRN brand, we are protecting our voice and mission for the Church in Greater Austin. For use of ADRN’s logo, brand or tagline and/or questions about the proper usage of them, please email pr@pradrntx.org or if you have questions about wearing your shirt/badge, email admin@adrntx.org.
Please note that not following the guidelines listed in this document may result in having your yellow shirt and badge revoked, therefore preventing you from being deployed with ADRN during a disaster response. Thank you for helping us maintain the integrity of this organization by honoring these guidelines.
Privacy/Security Policy
ADRN is determined to secure our customer’s personal information. All customer information is protected by encryption (SSL) to protect all and any personal data including name, address, and credit card information. We make every effort to ensure your personal information will be fully secured and protected. We may from time to time, use your contact information and/or previous purchase history to send you direct information regarding sales and promotions. None of your personal information is shared with other customers and is never sold to third parties.
Refund/Return/Exchange Policy
ADRN assures that all of our products arrive to you in acceptable, working order and we want our customers to be satisfied. If you have received a damaged item, we want to make it right.
How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email training@adrntx.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to ADRNReturns Department Tracking #1122 East 51st Street, Austin, TX 78723
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case.
Return Exceptions
Some items cannot be returned if they are opened. These include CDs, DVDs, and Grab & Go Bag items.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All Training classes ordered online cannot be refunded. In the event you are unable to attend a class that you have paid for online, the funds can be credited to another class of the same value.
Refund: We will refund monies for returned merchandise as stated in this Return Policy. The refund payment will be applied to the credit card used at the time of purchase.
Shipping Policy
If you live in the Greater Austin Area it is recommended that you come to the ADRN office to pick up your merchandise. Contact Sharon@adrntx.org to ensure product availability and arrange for a pick-up date and time.
If you live outside the Greater Austin Area, ADRN ships all orders an average of 3-5 business days from the time the order is placed. The standard shipping policy is to use UPS Ground services or USPS; whichever offers the best value to our customers. For large orders, additional time and alternate freight carriers may be necessary.
Shipping Policy
If you live in the Greater Austin Area it is recommended that you come to the ADRN office to pick up your merchandise. Contact training@adrntx.org to ensure product availability and arrange for a pick-up date and time.
If you live outside the Greater Austin Area, ADRN ships all orders an average of 3-5 business days from the time the order is placed. The standard shipping policy is to use UPS Ground services or USPS; whichever offers the best value to our customers. For large orders, additional time and alternate freight carriers may be necessary.
If you have questions, concerns or would like to discuss the policies listed above, please contact us at admin@adrntx.org.
