Winter Storm 2021 – Press Release 03/08/21


Austin, Texas, March 8, 2021 – The “Crisis Cleanup” Hotline for residents who need help cleaning up after the winter storm has been extended and will remain open through Friday, March 12. More than 700 calls for help have been received to date through this hotline from Travis, Williamson, Hays, Caldwell, and Bastrop Counties. Austin Disaster Relief Network, Samaritan’s Purse, CTX VOAD (Voluntary Organizations Associated in Disaster) and the volunteer management platform Crisis Cleanup are collaborating with the five counties to include the cities of Austin and Round Rock in the massive effort. Homeowners who have few resources and abilities can request assistance in the removal of fallen trees, limbs, interiors of home water damage, plumbing repairs, and other storm related damage.

“We’re hearing call after call for help from residents with damage and debris following the extreme winter weather,” said ADRN Executive Director Daniel Geraci. “Even though we’re two weeks past the ice and snow melting away, clearing away the damage left behind takes resources that many of our neighbors don’t have. Over 41 network churches, Samaritan’s Purse volunteer teams and volunteers from around the city are responding to those calls as quickly as possible, and we want to continue to help for as long as people need it. Nearly 600 orders have already been claimed.”

As part of the “Crisis Cleanup” effort, Water Mission, a nonprofit Christian engineering organization, joined with ADRN and Plumbers Without Borders to respond to the huge number of Central Texas residents with burst pipes and extensive water damage. The three organizations are mobilizing skilled volunteer labor and plumbing-related materials and supplies, getting safe water flowing in homes for the most vulnerable residents, including the elderly, disabled, uninsured, and underinsured. To date, over 85 homes have had their water restored along with several apartment communities.

Residents in Bastrop, Hays, Travis, Caldwell and Williamson counties can call the “Crisis Cleanup” toll free number at 1-800-329-8052 requesting assistance to clean up their home and/or debris as well as repairing plumbing damage. The “Crisis Cleanup” line will operate this Monday-Friday, 9 am – 8 pm. 


Families seeking information about long-term disaster relief support should call ADRN’s Survivor Hotline at 512-806-0800.


ADRN is collaborating with several area churches from its network to provide shower and laundry locations for local residents who don’t have access to clean water as a result of the recent winter storms. Residents who need access to these services can sign up at for specific locations, and to reserve time slots for a warm shower and fresh clean clothes.


Monetary donations, in the form of financial funds, are still needed at this time to help ADRN provide support to those who’ve experienced weather-related disasters. Funds will be distributed in the form of gift cards, emergency housing, financial aid, and/or building supplies needed to meet immediate and long-term needs.

To make a tax-deductible gift to support disaster survivors, go online to