TRAINING AND EVENTS CALENDAR
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Call Center Training – ADRN Headquarters
November 6 @ 12:00 PM - 2:00 PMFree
2 hour training | 12:00PM-2:00PM, November 6, 2020
ADRN Headquarters, Call Center, 1122 E. 51st Street, Austin, TX 78723
Training is FREE!
The Call Center is at the center of all disaster response for ADRN. In the middle of a crisis, ADRN’s Call Center may receive up to 1,000 calls per day from desperate people who need information, someone to talk to, receive prayer and/or be sponsored by one of the churches on our network. The Call Center also becomes an important place to collect vital resource information such as available supplies, donations, businesses offering their services and volunteers asking how they can help.
This vital training will teach you how to work our phone system, respond properly to those in dire need, and cover many different positions within the Call Center that are equally important. The last hour of the training will offer a realistic simulation to help you practice your newly learned skills and understand the fullness of the position.
Pre-requisites to serve in the ADRN Call Center are ADRN Orientation (Basic Training), Call Center Training, and a Background CheckLOGIN TO REGISTER
Locate the course by date. Roll over the course to view course times, location and cost. Click the course listed and follow instructions to register online. Login to register …be sure to check our Training Specials for discount pricing!
Note: Most courses listed require volunteers to login. Login access is provided to our volunteers after completion of ADRN’s Orientation and Preparedness course. Online registration and payment for classes in advance can prevent an additional $25 administrative fee added to payments received at the door.
If you need additional information on training, registration or applying for scholarships, please write to Sharon Collier, Training Manager, at firstname.lastname@example.org.